• The small and intimate, couples only resort has the finest amenities, including a complimentary yacht ride for guests arriving from Cancun.
    Isla Mujeres Palace

    The small and intimate, couples only resort has the finest amenities, including a complimentary yacht ride for guests arriving from Cancun.

  • Ideal for those who want a romantic getaway with an opportunity to experience Mexican culture through tours, activities and shopping.
    Sun Palace

    Ideal for those who want a romantic getaway with an opportunity to experience Mexican culture through tours, activities and shopping.

  • With a variety of options, Moon Palace is perfect for a range of travelers including families, couples and groups.
    Moon Palace Golf & Spa Resort

    With a variety of options, Moon Palace is perfect for a range of travelers including families, couples and groups.

  • Playacar Palace is ideal for families, couples and social groups who seek culture, shopping and Mexican hospitality at its finest.
    Playacar Palace

    Playacar Palace is ideal for families, couples and social groups who seek culture, shopping and Mexican hospitality at its finest.

  • A high-end playground for adults only, Le Blanc offers a world class spa, butler service, and fine international dining.
    Le Blanc Spa Resort

    A high-end playground for adults only, Le Blanc offers a world class spa, butler service, and fine international dining.

  • Set directly on Cozumel’s majestic waters, Cozumel Palace is an ideal destination for diving and snorkeling enthusiasts.
    Cozumel Palace

    Set directly on Cozumel’s majestic waters, Cozumel Palace is an ideal destination for diving and snorkeling enthusiasts.

  • Beach Palace is one of Cancun’s top-rated all inclusive luxury resorts for families and couples with pristine waters and white beaches.
    Beach Palace

    Beach Palace is one of Cancun’s top-rated all inclusive luxury resorts for families and couples with pristine waters and white beaches.

  • Hard Rock Cancun pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of a white sand beach.
    Hard Rock Cancun

    Hard Rock Cancun pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of a white sand beach.

  • The Dominican Republic's Hard Rock Punta Cana—the world’s first all-inclusive Hard Rock Hotel & Casino—has fresh energy in a classic setting.
    Hard Rock Punta Cana

    The Dominican Republic's Hard Rock Punta Cana—the world’s first all-inclusive Hard Rock Hotel & Casino—has fresh energy in a classic setting.

  • Everyone deserves the rock star treatment.—couples, families, even kids. That's why the Hard Rock Riviera Maya offers a family and adult side.
    Hard Rock Riviera Maya

    Everyone deserves the rock star treatment.—couples, families, even kids. That's why the Hard Rock Riviera Maya offers a family and adult side.

  • Hard Rock Vallarta is located on beautiful beaches near Puerto Vallarta in the heart of Riviera Nayarit, and it takes everything to extremes.
    Hard Rock Vallarta

    Hard Rock Vallarta is located on beautiful beaches near Puerto Vallarta in the heart of Riviera Nayarit, and it takes everything to extremes.

Frequently Asked Questions

What is included in a VIP guest reservation?

  • Luxurious Jacuzzi Suite
  • VIP GUESTS receive Priority Room Assignments/Available Room Upgrades
  • Access to the private VIP area on the Beach w/ padded loungers and private bar
  • Relaxing Plus Plan includes
    • Free 25 minute Back Massage (per person) Adults only
    • Free Manicure & Pedicure – (per person)
  • UNLIMITED Golf packages are available
  • 2 Free Included Tours (tours will depend on the resort)
  • ALL-INCLUSIVE PLAN – with UNLIMITED all food and drinks (top shelf liquors)
  • 24 hr room service at no extra charge
  • In room bar and fully stocked mini-fridge at no extra charge
  • Free Wi-Fi throughout the resort
  • Free Long Distance calls in Mexico, USA and Canada
  • 20% off all Spa Services at the extensive Full-Service Spa facility (not valid when using Resort credits)
  • Transfers to and from the Airport are INCLUDED!
  • $1,500 Resort Credits

Is there Free Wi-Fi on the grounds?

  • Yes, sometimes the coverage can be spotty, but it is available

Is there a business center?

  • Yes, each resort does have a business center with computer and printer

 Are long distance phone calls expensive?

  • Included in the reservation are FREE phone calls from your room to the continental US, Canada and within Mexico

Is there an evening dress code for restaurants?

  • For most restaurants they do not allow swimsuits. There is 1 restaurant (or more) at each resort that requires men to have long pants, a collared shirt with sleeves and closed toed shoes
  • Long pants, collared shirt and enclosed shoes;
    • Beach Palace – Bocelli (Italian) & Wok (Oriental),
    • Sun Palace– Alamo is casual but requires a shirt with sleeves- no tank tops & Latratto ( Italian),
    • LeBlanc – Blanc Italia & Blanc Orient, Lumière requires semi-formal.
    • Isla Mujeres Palace – Azul restaurant requires pants, collared shirt and closed shoes for dinner only.
    • Cozumel Palace – Turqueza restaurant- pants, collared shirt and closed shoes for dinner only.
    • Playacar Palace – Terrazo ( Italian) & Momo. 

What reservations can I make before arrival?

  • Reservations can be made by contacting Vacation Planners: toursinfo@palaceresorts.com
  • Dinner reservations, using Resort Credits, contact Vacation Planners
  • All other reservations can be made with guest services, for the restaurants allowing       reservations. (Diamond members do get to make reservations ahead of arrival)
  • Spa reservations, using resort credit and cash, contact Vacation Planners
  • Tee-time reservations, up to 3 months in advance of arrival, contact the Vacation Planners
  • Tours, activities and excursions, using resort credit or cash, can be made in advance. Contact the Vacation Planners

Do I have full use of Palace Resorts and Hard Rock Resorts?

  • For guests of members, NO. You are only allowed access to the resort brand that you have reserved with (Example- reserve at Beach Palace and you can visit Moon Palace and the other Palace Resorts in the area, but not Hard Rock Cancun. Or reserve at Hard Rock Riviera Maya, you cannot visit Playacar Palace)
  • For Premier members, you have the ‘stay at 1, play at all’ available. You can ‘visit’ from Hard Rock to Palace and Palace to Hard Rock. (Exception Playacar Palace is not open to Hard Rock guests)
  • For Elite members- you have access to all Palace Resorts
  • For Legendary members- you have access to all Hard Rock Resorts


Is there transportation provided between resorts?

  • There is a courtesy bus twice a day between Moon Palace- Sun Palace and Beach Palace. Check the lobby for times and arrive at least 20 minutes early to be assured a seat. (Remember Sun Palace is adults only)
  • There is a courtesy bus from Playacar Palace to Moon Palace once daily. Check with guest services for current times and when you sign up.
  • There is no courtesy bus from Moon Palace to Playacar Palace. You can arrange a taxi, van.

Is the water safe to drink?

  • The water is treated using a desalination and reverse osmosis filtration system at the resorts. It is safe. It does taste a little different. There is bottled water provided in all rooms and offered in all restaurants

Is the food safe?

  • Palace Resorts purchases high quality foods for our consumption. All employees are trained in sanitation and hygiene. The central kitchen and satellite kitchens are regularly inspected and internationally ranked for sanitation and hygiene. There is a weekly Kitchen Tour offered to guests, which is quite interesting

Can the resort accommodate food allergies?

  • For most food allergies, the Chefs and kitchen staff are very accommodating. It is best if you travel with a note written in both English and Spanish listing foods you cannot have- and possible substitutions. You can then hand this to the Hostess or waiter before you order and ask if they can accommodate your needs at that restaurant
  • Translation Cards for Food & Drug Allergies, Special Diets and Medical Needs www.selectwisely.com

Do I need travel Insurance?

  • This is a personal choice and there are many companies that offer policies. Travelguard, TravelSafe, Blue Cross, etc
  • Your flight company may also offer such insurance at the time you purchase your tickets.
  • Most credit card companies and financial offers travel insurance.
  • Shop and find the best one for your need.

What buildings are the Family Suites in at Moon Palace?

  • The Family Suites are all at the Sunrise section, first and second floors of : Luna, Guitarra, Estrella, Chile, Limones, Mango, Melon, Pina and Sandia. Look at the map of Moon for your preferred location.

Which resorts are adults only?

  • The adults only resorts are- Isla Mujeres Palace, Sun Palace, Le Blanc, and the Heaven side of Hard Rock Riviera Maya

Are the Dolphins at Moon Palace in a pool or Ocean?

  • They are located on Moon Palace property but in the ocean in a great facility. 

 

 

Whatever your choice of suite, we'll leave you breathless.

Immerse yourself in a variety of beautifying and relaxing treatments.

Exclusive offers on top of unmatched all-inclusive luxury amenities and services.

Enjoy a spectacular round of golf f in one of the most sensational vacation destinations in the world.

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